Support

FAQ

Shipping

USA:

All orders shipping within the United States qualify for FREE UPS Ground Shipping over $300.

Outside the USA:

All orders shipping outside the USA will be calculated at checkout.

Returns

We offer a 30-Day Money Back Guarantee on undamaged products. Customers are responsible for any shipping costs involved in the return process, which will include a 15% restocking fee. Please complete the form below, and send all items to the following address:

The Net Return, LLC.
280 9th Ave.
Unit #4
Hawthorne, NJ 07506

(973) 636-7354

Start Your Return

Warranty

We offer a 250,000 shots or 3-year warranty on nets, whichever comes first. All of our nets have a modular design, so we can quickly and easily provide specific replacement parts necessary to resolve any issues.

Golf simulator screens are covered for one (1) year from the date of purchase.

To Obtain Warranty Service:

Contact us at sales@thenetreturn.com or 973-636-7354

You will need to provide us with proof of purchase and a desciption of the defect. We may also ask you to provide photographs or other evidence of the defect. We will then evaluate the claim and determine whether it is covered by this limited warranty.

Product Usage Guidelines

Inspect the golf balls you are using and avoid using scuffed or damaged golf ball. These imperfections can cause the ball to act as a knife and can ultimately rip the net.
Inspect your net for wear and tear such as fraying. We highly recommend you purchase a Net Guardian if your shots are repeatedly hitting the same spot to increase net longevity.
Avoid leaving the net return outdoors in inclement weather.
Ensure your practice area is free of clear people and objects to prevent injury.
While our Bulletproof nets are made of DyneemaⓇ and can withstand ball speeds of over 250 mph, they are not bulletproof. Do not attempt to fire a bullet through a Bulletproof net.

International Distributors

Interested in purchasing a Net Return and are located outside of North America? Please see below for information about our exclusive international distributors.

Military & First Responders Discount

Thank you for your service. Please take advantage of our partnership with GovX to save up to 10% on your order.

This offer is eligible for:

Current & former U.S. military
Military spouses & dependents
First responders including law enforcement, fire, and EMS
Federal, state, and local government employees
Teachers (K-12 and University teachers/staff)

Explore Our Military & First Responders Discount

Black Friday Sale

Australia + New Zealand + Asia Pacific

Canada

Europe + UK